Refund policy

Return and Refund Policy

At Gadgetbuys, we are committed to ensuring you are fully satisfied with your purchase.
 Our return and refund policy is designed to be simple, transparent, and hassle-free for customers across UK.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 14 days of the delivery date

  • Products must be unused, unmounted, and in original condition, including packaging and labels

Non-Returnable Items:

  • Used, mounted, or installed tires and rims

  • Custom or special-order products

  • Final sale or clearance items

Please review individual product listings for specific return eligibility.

How to Initiate a Return

To start a return:

  1. Contact our support team:
     📧 Email: info@gadgetbuys.co.uk
     📞 Phone: +44 20 8050 6896

  2. Provide:

    • Your order number

    • Reason for return

  3. Once approved, you will receive:

    • A Return Authorization Number (RAN)

    • Detailed return instructions

 Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived damaged or defective

  • We recommend using a trackable shipping service or insurance, as we cannot guarantee receipt of returned items

Once your return is received and inspected, we will notify you via email regarding approval or rejection.

Return & Refund Window

  • Return Period: 14 days from delivery

  • Refund Processing Time: Up to 10 business days after approval

  • Restocking Fee: None

  • Return Method: By mail

  • Return Label: Customer responsibility (unless defective/damaged)

Refunds

Refund Processing

  • Approved refunds are issued within 10 business days (Monday–Friday)

  • Refunds will be processed to the original payment method

  • Processing times may vary depending on your bank or payment provider

Partial Refunds

Partial refunds may be granted if:

  • The item is not in its original condition

  • The product is damaged or missing parts not due to our error

Non-Refundable Items

  • Shipping costs

  • Installed or used products

  • Gift cards (if applicable)

  • Final sale or clearance items

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider or bank (processing delays may occur)

  3. If the issue persists, contact us at:
     📧 info@gadgetbuys.co.uk
     📞 +44 20 8050 6896

Exchanges We only replace items if they are defective or damaged.

If you need an exchange for the same product, please contact us:

Company name: Gadgetbuys
Address: Unit 006 Kestrel House, Knightrider Street, Maidstone, ENG, ME15 6LU, GB
Email: info@gadgetbuys.co.uk
Phone: +44 20 8050 6896
Customer service: Mon - Fri, 09:00 - 17:00 GMT+0 London