Warranty

WARRANTY OVERVIEW
All brand-new, factory-sealed products purchased from Gadget Buys come with a 12-month limited warranty from the date of delivery. This warranty applies after the initial 14-day return period and covers eligible hardware faults or manufacturing defects for repair or replacement.

Because we distribute original products sourced through verified commercial channels, we ensure your device is protected against unexpected hardware failures under normal conditions of use.

WHAT THE WARRANTY COVERS Our 12-month limited warranty strictly covers:

  • Manufacturing defects and internal component failures.

  • Hardware faults not caused by user damage or accidents (e.g., screen/display issues, battery defects, or internal power failures under normal wear).

  • Technical issues that arise under standard, intended everyday use.

If your device develops an eligible technical fault within the 12-month warranty period, our team will arrange a professional repair or provide a replacement if a repair is not technically viable.

WHAT THE WARRANTY DOES NOT COVER This warranty is strictly limited to manufacturing issues and does not cover:

  • Physical damage resulting from drops, cracks, impacts, or liquid/water exposure.

  • Misuse, neglect, alterations, or accidental damage.

  • Software issues or operating system corruptions caused by third-party applications or unauthorized system modifications (rooting/jailbreaking).

  • Normal cosmetic wear and tear over time.

  • Unauthorized technical repairs or tampering by third-party services.

Any devices returned to us with non-covered structural or water damage will be rejected, and the customer will be responsible for any inspection or return shipping fees.

WARRANTY PROCESS To initiate an official warranty assessment:

  1. Contact our support ecosystem at info@gadgetbuys.co.uk with your original order number, proof of purchase, and a brief description (including photos or video) of the hardware fault.

  2. Our technical assessment team will review your ticket and provide secure return instructions.

  3. If approved for physical inspection, you will be directed to send the device to our designated inspection facility.

REPAIR & PROCESSING TIME Warranty evaluations, professional repairs, and return fulfillment typically take between 7 to 21 business days. This timeframe accounts for safe transit, technical teardown, and official parts allocation. Processing times may vary slightly based on independent distributor schedules or specialized manufacturer components availability.

IMPORTANT NOTES

  • Return Logistics: Customers are responsible for the initial shipping costs when sending an item back for warranty inspection unless explicitly authorized otherwise by our support team. We highly recommend utilizing a secure, tracked, and signed-for delivery service.

  • Data Protection: Data stored on digital devices may be entirely erased or factory-reset during technical diagnostics or repairs. Gadget Buys is not liable for data loss—please ensure you fully back up your device before handing it over for service.

  • No Extensions: Any approved repairs or replacement devices provided under this policy do not extend or renew the original 12-month warranty timeline.

WARRANTY PERIOD The warranty remains valid for exactly 12 months from the date of delivery. Any subsequent repairs or parts replacements do not extend this original 12-month coverage period unless expressly stated in writing by Gadget Buys.

CONTACT For all warranty-related queries, updates, or claims, please contact us at:

  • Email: info@gadgetbuys.co.uk

  • Response Time: We aim to reply to all official warranty claims within 24–48 business hours.